All posts by vikki Bond Hmo Letting Agent

Please ensure all drains , sinks and toilets are used and maintained correctly to avoid problems and un necessary charges during your tenancy.

You will be billed for blockages , as part of your responsibilities in the tenancy agreement you signed.  More information on this is in the guide and in your tenancy agreement.

DRAINS:

• Fat, oil, grease, Gee should never be poured into drainage.  It should be added to suitable container and disposed of in the waste.
• Rice , food items should never be poured into drains

SINKS:

• Fat , oil, grease, gee should never be poured into sinks.  This will go hard in the pipes and cause blockages and water to run slow from the property. This is an expensive fix as all pipes will need replacement because they cant be easily cleaned out.
• Food, rice, noodles does not get washed into sinks.  These also clog up the pipework

TOILETS:

• Wipes , sanitary wear, condoms, items not suitable for flushing should not be put into toilets.
• Food should not be flushed.  We had a lady trying to flush away a wasted casserole down her en-suite.  Disgusting !

SHOWERS :

• Clean your shower regular and pour Mr muscle powerful sink and plug un blocker to rid it of soap and hair. To keep it running ok
• If your shower is not flowing please attend to it , don’t ignore for it to run through someone’s ceiling.
• Don’t run anything down the shower that should be
• Showers are for getting clean in not for toilet use.

Please remember by flushing or washing these items into the drainage , does not mean they are gone and disappeared.  It just means at some point during your tenancy you will be faced with in  convenience of something not working correctly and a bill for the fix.

Any Abuse of the amenities will be billed to the tenant.  Act responsible at all times 

Please follow the Kitchen rules in the property. Kitchen etiquette is in place to ensure everyone lives  comfortable , the environment is safe and the stay here is enjoyable and a good experience.

Housemates that fail to follow the rules, don’t look after the space and make the house dirty, un clean and not a good experience will be given their notice to leave.

Any areas seen to be below standard we will pay for extra cleaning outside of what is included and the bills billed to the house.

All tenants paying for this space want to ensure they can use all the facilities and they are clean and tidy and hygienic to use.

If you are using the kitchen it takes minutes after cooking to clean where you have been.

• Kitchens should be left as you found them.
• Clean after cooking.  This includes dirt you cant see (ie Grease, oil, fat) from surfaces
• Clean floor with mop and bucket
• Vacuum or brush up any food on the floor
• Keep the cupboards and fridge, freezer space that you occupy clean and tidy
• You should never store foods open and not in suitable containers
• Please consider health and hygiene at all times when cooking
• Food waste should go into the waste container outside and not be scraped into internal bin waste , as it will attract pests, fruit flies and breach of hygiene
• Use cleaning products – Everyone should have these
• Use  air freshener and ventilate if cooking anything with strong smells
• Wipe up any splashes from the walls , tiles and units as soon as its apparent.
• Do not leave pans open with food
• Do not put hot pans on bench surfaces.  These need to be on Heat Protected Boards. To protect surfaces.
• Do not take or use anything that is not yours
• Do not use other peoples washing powder, liquid or food.

We want to ensure everyone has a good stay and the experience is a good one. 

If you notice anyone in kitchens who are not tenants and not paying to be here , please report this to management ASAP.  There should be no visitors , guests, friends using the facilities in the house.  Especially restricting the actual tenants from use of their areas.  All reports to management are confidential.

Its important to follow Fire safety advice whilst staying with us.  Within your tenancy documents you will find a guide to fire safety and your responsibilities as a tenant not to hinder the fire safety within the property.  This applies to all properties not just shared accommodation.

On check in please read this guide and ensure you are fully aware of the procedures that keep you and the house mates or your family friends safe from fire risk.

Communal Areas :

• Don’t block the fire routes with boxes, bikes, shoes, items that could prevent you or anyone else escaping a fire.
• Don’t leave open fire doors, these must remain closed as they keep the high risk fire areas cut off from spreading a potential fire around the property.
• Don’t leave pans or cooking appliances un attended.
• Don’t leave washing machines – dryers un attended.
• Don’t leave Vapes, mobiles or anything else on charge.
• Don’t cover detectors or alarms or hinder the fire protection in any way.
• If you use a fire blanket or extinguisher you must report the incident to property management ASAP.
• Do not abuse these safety items, they are for real fire emergencies.
• If you see a fire that cant be easily dealt with, shout and raise the alarm to others in the house.  Please leave the house and call 999. ( advice on fire signs in the property)
• Do not store boxes or flammable items in the property / cupboards or under stairs
• No smoking or vaping permitted in the house

Rooms :

• Do not keep cooking appliances in your room
• Do not keep fridges / freezers in the room
• Do not have candles in the room
• Do not have trailing overloaded electric extensions in your room
• No Smoking in Rooms – Includes Vapes
• Do not hinder the smoke detection in your room
• Please make your self aware of the fire safety rules
• Report any faults with alarms, batteries and closures to management
• No electric heaters in rooms

Your property:

• Do not hinder the alarms in the property
• Make sure you don’t remove the alarms in place
• Don’t remove your carbon monoxide alarm
• Keep on top of testing the alarms (every 3 months)
• Make sure batteries are working  (press the check button regular)
• Know your escape plan in case of fire
• Don’t leave pans un attended
• Don’t leave charging devices unattended
• Report any issues with electrics no matter how small
• Candles should not be un attended
• If your in the Garden With BBQ- Fire pit. Ensure you have it set up away from the property and have sand / water at hand in-case the fire gets out of control
• Be fire safe aware at all times.

We can organise a bedding starter pack .  Everything you need to set up your bed.  Suitable quilt, pillows and bedding. Including  Towels for bathing.  All new and ready for your check in.

As well as this we have a kitchen pack. Items to get you started.

Cleaning kit.  Everything you need to keep your space clean and tidy.

Please see price of packages.

What is condensation?

Condensation is the appearance of water on cold surfaces. It occurs where moist air comes into contact with air, or a surface, which is at a lower temperature.
Water produced from condensation is generally noticeable where it forms on non-absorbent surfaces (i.e. windows or tiles) but it can form on any surface and it may not be noticed until mould growth or rotting of material occurs.

Why does it matter?

Condensation can make the property less pleasant to live in and cause damage to a property. To avoid unnecessary costs, it is important that you take steps to limit condensation build-up.

How can you reduce condensation?

Produce Less Moisture , Some normal daily activities produce a lot of moist air very quickly. To minimise the amount of moist air, which leads to the formation of condensation, you need to:

• Cover pans when cooking and don’t leave kettles boiling longer than necessary.
• Avoid using paraffin and portable bottle gas heaters.
• Dry washing outdoors. If it’s raining, use a clothes airer in the bathroom with the door
closed and the window or fan open.
• Do not dry washing directly on room radiators as this produces more water vapour and
cools the room at the same time. Ask yourself “Where will all the water vapour from the
drying clothes go?”
• Run the cold water first when filling a bath as it prevents steam production.
Ventilate to Remove Moisture to the Outside
Your home can be ventilated without creating draughts by:
• Keeping a small window open a little, or opening a window ventilator when the room is in
use.
• Opening the kitchen or bathroom windows to let steam and moisture out.
• Use an extractor fan, they only use 1/5th the power of a 100watt bulb.
• Ventilate your bedroom by leaving a window slightly open at night.
• Closing the kitchen and bathroom doors when the rooms are in use to stop the warm moist
air producing condensation in other cooler rooms.
• Don’t clutter wardrobes and cupboards; it could stop the air circulating.
• Don’t block ventilators, air bricks and chimneys.
• Dry your windows & windowsills every morning
• Don’t push beds and sofas against outside walls which are always colder and attract
condensation. Make sure there is a 9 inch (225cm) gap. Bedding can get damp if air
cannot circulate around it.

Heat your Home

Keep the heat on low all day in very cold weather, condensation is less likely to form in warm
houses.

We are proud to be members of Property Mark – ARLA Membership :

ARLA Propertymark membership ensures maximum protection for clients;

offering
Client Money Protection, Professional Indemnity insurance, membership of an
independent redress scheme and being subject to Propertymark Conduct
and Membership Rules and Disciplinary Procedures.

Landlord Prices Charges & Services

Tenant Find Package HMO- per Room / Tenant

• Full advertising through our Rooms to Let North East Brand, HMO portals, Our mail outs, Sign boards, Rooms to Let recommended contracts and On the Market.
• Tenant with Full References & Right to Rent checks
• Tenancy &  Documents , plus the required paperwork for a HMO Let.

Price   £350.00

Staging & 360 Online Tour charged at  £150.00

Management Package HMO

• Full advertising through our Rooms to Let North East Brand, HMO portals, Our mail outs, Sign boards, Rooms to Let recommended contracts and On the Market.
• Tenant with full references & Right to Rent checks
• Tenancy &  Documents , required paperwork for a HMO Let
• Check in & Check out
• Dedicated Property Manager.  Fit & proper person -adheres to HMO Management Regulations.
• HMO management software
• Client Money Protection / Pay prop payment system
• Landlord access to management system
• Property Mark Agent, Taking part in CPD each year
• Safe Agent accredited
• Maintenance software
• Chat groups / out of hours
• Fire alarms & fire safety and communal area visits
• Bin / waste management
• Anti social Behaviour policy in place
• Tracking of right to rent
• Tracking of required safety obligations

Set up £250.00

Management 12%

Property Staging & 360 tour included in our HMO management.

Single let

Management Package

• Full advertising through our Rooms to Let North East Brand, Our mail outs, Sign boards, Rooms to Let recommended contracts and On the Market.
• Tenant with full references & right to rent checks
• Tenancy &  Documents , required paperwork for a HMO let

Management fees 10%

Set up 50% first months rent

Full management includes

• Inventory -Check in & Check out*
• Dedicated Property Manager.  Trained & regulated Property Mark, with CPD each year.
• Professional management software
• Client Money Protection / Pay prop payment system
• Landlord access to management system
• Safe Agent accredited
• Maintenance software
• Property visit every 6 month*
• Anti social Behaviour policy in place.
• Tracking of right to rent
• Tracking of required safety obligations

 Tenant find Package Single Let Only

• Full advertising through our Rooms to Let North East Brand, Our mail outs, Sign boards, Rooms to Let recommended contracts and On the Market.
• Tenant with full references & right to rent checks
• Tenancy &  Documents , required paperwork for a HMO let

Charged at 1 Full months rent

Other Charges

• Tenant Reference £35.00
• Guarantor Reference £35.00
• Renewals £200.00
• Vacant property management £45 per hr
• Property inspections £75.00
• Photo -Inventory £150.00
• Attending appointments/ valuations £55.00 pr hr
• Council applications £250.00
• 360 Tour – Staging £150.00

Did you read the guide when you signed your agreements ?

Packed full of load of useful guides and information.

You can access this in the  App at any time during the tenancy .

Rooms to let North East is a house share specialist agency, we provide many homes to working professionals, students, contractors and health care workers in the North East. Areas, Newcastle, Durham, Sunderland, Washington and Darlington.
We help each individual find the perfect room. Sharing homes with like minded people.
Many properties have made snappy 360 tours, you can view online, reducing the stress of searching for the perfect place
We have a friendly team, property manager, cleaners, maintenance and fire safety
All bills included, meaning one easy payment per month
Low deposits, Low move in costs
Free complimentary Wifi
House chat app- Communicate easily with your housemates and keep updated

Join our app to keep a check on your tenancy and track your payments. Join our rewards scheme . Live in affordable, safe, secure accommodation. We are Safe Agent accredited !

We also provide apartments, studios and long term family homes in the North East for the next stage of stage of living ..

Rooms to Let North East Ltd

Procedure for Complaints Handling

As a firm accredited by safeagent, at Rooms to let North East we want you to be fully satisfied with our service. Sometimes things don’t go to plan and when something does go wrong, we need you to tell us about it. This will help us to improve our standards.

If you have a complaint, our staff who you usually deal with will try to resolve it that day, so please tell them in the first instance.

Should they need some time to look into the matter, they will explain why and tell you how long it will take. If you’re not happy with the response you receive from the team, you can get in touch through our formal complaints procedure below.

Please put your formal complaint in writing either by email or letter, including as much detail as possible.

You can ask someone to help you put your complaint in writing if you wish. If you cannot put your complaint in writing, please contact us so we can document your complaint for you.

When contacting us, please tell us:

• your name and contact details
• confirmation of what your relationship is to the property
• the full address of the tenancy property, if you have those details
• the aspect of our service you are complaining about;
• how you would like us to put matters right.

We will then respond in line with the timeframes set out below. You can get in touch in two different ways – either by post:

Rooms to Let Ne,  Maingate, Kingsway, Team Valley, NE11 0BE

or by email:   [email protected]  email to reach the initial point of contact]

What will happen next?

• We will send you a letter acknowledging receipt of your complaint within three working days, enclosing a copy of this procedure.
• We will investigate your complaint. A formal written outcome of our investigation will be sent to you within 10 working days of sending the acknowledgement letter. If there is a reason why we need more time than this we will tell you why.
• If, at this stage, you are still not satisfied with the outcome, you should contact us again and we will arrange for a separate review to take place by a more senior member of staff.
• We will write to you within 10 working days of receiving your request for a review, confirming our final viewpoint on the matter. If we need more time than this we will tell you why. If you still remain dissatisfied, you can then contact PRS to request an independent review:

Home Page (theprs.co.uk)     PRS   telephone 03333219418     email [email protected]

Please note the following:

You will need to submit your complaint to The PRS within 12 months of receiving our final viewpoint letter, including any evidence to support your case.

The PRS requires that all complaints are addressed through this in-house complaints procedure, before being submitted to them for their independent review.